Frequently Asked Questions
What Format Are The Videos?
HIGHSPOTS encodes videos using the H.264 MP4 video standard. This high quality video file format is compatible with both MAC and PC.
How Do I Download the Video file?
To download a video, right click the download link and select "Save As.." or "Download File As..." to save it.
Mac users hold down the CTRL button before you click on the link.
iPad users press and hold your finger on the link for about 5 seconds and a menu will appear with options were you can save the file.
How Do I Play MP4 Files On My MAC or PC?
How Do I Play MP4 Files On My iPhone or iPod?
MP4 video files can be played on a MAC or PC using a variety of video players. If you have iTunes installed, you can play MP4 files using iTunes. You may download a free MP4 compatible video player from one of the links below:
MP4 files are compatible with Apple's popular iPhone and iPod players with video capabilities. In order to synch the video to your iPhone or iPod you will first need to import the video into iTunes. In iTunes select the "Add to Library" option from the iTunes File menu and import the video into iTunes.
From iTunes you can then synch the video to your player. You may need to convert the MP4 to an iPhone compatible MP4 file using iTunes built in "Create iPod or iPhone Version" from the Advanced menu within iTunes.
If You Experience Any Problems Downloading Your Video
The link that is e-mailed to you has a limited time before it expires. After this link expires, you still can download your video anytime you want simply by logging into your account and going to "My Videos" section. You can download the video from your "My Videos" section as many times as needed, each time it creates a new and unique security key to download the file.
If you experience any issues with your video download, PLEASE LOG OUT AND LOG BACK INTO your account and then click on "My Videos". This will usually correct any issues you may run into. You can then download your video at any time from this page.